Shipping & Returns
Shipping costs are calculated at checkout.
If you have a bulk order or wish to request a custom quote, please contact us.
All items that are in stock will ship within 2 working days.
Items that need to be made will generally ship within 2~3 days, but may take longer depending on the exact product and quantity ordered.
Delivery lead times are generally as follows:
|Shipping Location||Method||Shipping Estimate|
|Australia - East Coast||Australia Post||3 - 4 Working Days|
|Australia - West Coast||Australia Post||3 - 5 Working Days|
|New Zealand||Australia Post / DHL||3 - 4 Working Days|
|Japan||Australia Post / DHL||3 - 5 Working Days|
|USA / Europe / Rest of World||Australia Post / DHL||7 - 14 Working Days|
Below is our Returns Policy. Sales via this website are governed by it. If you would like to Return or Exchange an item, please contact us via the contact form.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some items are non-returnable:
- Gift cards
- Downloadable Products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We will generally only replace items if they are defective or damaged. If you would like to exchange an item, send us an email at firstname.lastname@example.org and send your item to: Hoop Empire, PO Box 3255, Tamarama NSW Australia 2026
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
You will be responsible for paying for your own shipping costs for returning your item. However if we issue a refund, it will include the original shipping cost.